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Refund policy

Return and Refund Policy

Effective Date: April 1, 2026

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Sauna WellBeing website located at Sauna WellBeing ("Website").

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

 

 

3. Cancellation and Return Summary

  • Orders may be cancelled within 24 hours of purchase.  

  • Returns are accepted within 30 days of delivery.  

  • Items must be returned in new, unused, and undamaged condition with original packaging.  

  • Refunds are processed after the item is received and inspected.  

  • Return shipping and restocking fees may apply unless the item is defective or damaged.

  • A receipt or proof of purchase is required.

Please review the full policy below for complete details and conditions.

 

4. Return and Refund Process

Buyer may cancel and return goods to the Seller subject to the terms and conditions of this policy. Buyer assumes responsibility for all risks of loss associated with the return, as well as shipping, handling, restocking, and other applicable fees as described herein. Orders must be cancelled within 24 hours of purchase, and returns must be initiated within 30 days of delivery.

Refunds are processed after the returned goods have been received and inspected to confirm they are free of damage and meet the conditions outlined in this policy. Refunds will be issued to the original method of payment within 5 business days following inspection.

All returned goods must be in their original packaging and in acceptable condition. If the returned item does not comply with the terms and conditions of this policy, a partial refund or no refund may be issued.


4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

  • Email us at support@saunawellbeing.com or call 602-837-2632 

  • Provide your order number and a detailed reason for the return

  1. Return Authorization:

    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.


4.2 Preparing and Shipping Your Return

Once a return has been initiated, detailed return instructions and freight information will be provided..

 

5. Shipping, Handling and Restocking Fees

A return merchandise authorization (RMA) number must be requested from the Seller. Returns must be authorized with an RMA number. Unauthorized returns may not be accepted and may result in additional costs to the customer.

All cancelled orders and/or returned goods shall be subject to the following: 

  • Storage fees and costs associated with routing the goods.

  • Handling and restocking fee of 20% of the total purchase for each product. 

  • All shipping costs to and from the Seller.

  • All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. 

Additional shipping charges may apply:

  • Change of address charge

  • Redelivery charge

  • Storage charge

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The item was damaged in transit 

  • The item was not as described.

If the return is due to a defective product, damage during shipping, or an error on our part, Sauna WellBeing will cover the return shipping costs.

 

6. Specific Return and Refund Conditions

6.1 Inspection Upon Delivery

  • Once the sauna is unloaded, please immediately inspect the box(es) for any signs of damage.

  • Note any minor scratches, indentations, or scuffs on the delivery receipt.

  • Take photos of the packaging.

  • You do not need to open the box(es) to inspect the sauna.

  • If you notice any significant damage, such as large holes (most likely caused by freight carrier forklifts), please refuse delivery.

6.2 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.3 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

 

7. Exceptions to the Return Policy

Custom products made to your specification are non-returnable and non-refundable.

 

8. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

By making a purchase on our Website, you agree to this Return and Refund Policy.