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Shipping Policy

Shipping Policy

Effective Date: 12/09/2024

At Sauna WellBeing ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://saunawellbeing.com.

 

Shipping Destinations

  • Countries We Currently Ship To:
    • United States

 

Shipping Costs

  • Domestic Shipping (United States)
    • Free shipping in the contiguous United States
  • No Hidden Fees:
    • All shipping costs are calculated and displayed at checkout. There are no hidden fees.

 

Order Processing Time

  • Processing Time:
    • Orders are processed within 2-3 business days (Monday to Friday, excluding holidays).
  • Weekend and Holiday Orders:
    • Orders placed on weekends or public holidays will be processed on the next business day.

 

Delivery  

Delivery times will vary depending on your location.  Approximate delivery times:

  • West coast: approximately 3-5 business days
  • Mid-West: approximately 10-12 business days
  • East coast: approximately 14-16 business days

 

Notes:  Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, transit issues, or carrier issues.

 

  • Delivery Scheduling
    • The freight carrier will contact you 24 to 48 hours prior to delivery to arrange a specific day and time (Monday - Friday).
    • Delivery windows are typically within a 4-hour timeframe.
    • Curbside delivery only

 

  • Packaging and Delivery Process:
    • Delivery will be made in one box or more depending on the model. All boxes will be strapped upright to a pallet.
    • Delivery will arrive in a 53-ft semi-truck or large box truck, and a single driver will unload the pallet to your curbside or end of the driveway only.
    • If there are any special delivery considerations (e.g., remote location, long driveway, large or low-hanging trees, apartment complex, stairs etc.), please inform us before shipping.

 

Order Tracking

  • After your order has been shipped, you will receive the carrier name and tracking number. 
  • If you have questions or need assistance with tracking, please contact our Customer Service.

 

Inspection Upon Delivery 

  • Once the sauna is unloaded, please immediately inspect the box(es) for any signs of damage.
  • Note any minor scratches, indentations, or scuffs on the delivery receipt.
  • Take photos of the packaging.
  • You do not need to open the box(es) to inspect the sauna.
  • If you notice any significant damage, such as large holes (most likely caused by freight carrier forklifts), please refuse delivery.

 

Incorrect Address

  • Address Accuracy:
  • Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
  • Additional shipping charges will apply for change in delivery address or redelivery. 

 

Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

  • Customer Service Email:  support@saunawellbeing.com
  • Customer Service Phone:  602-837-2632

 

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

 

Thank you for shopping with Sauna WellBeing! We appreciate your business and are committed to providing you with exceptional service.