Shipping Policy

Effective Date: July 1, 2025

1. Introduction

At Sauna WellBeing ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, Sauna WellBeing.

2. Shipping Destinations

Countries We Ship To:

United States

3. Shipping Costs

Domestic Shipping (United States):

Free shipping in the contiguous United States

No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time:

Orders are processed within 2-3 business days (Monday to Friday, excluding holidays).

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Delivery

5.1 Estimated Delivery Time

Delivery times will vary depending on your location. Approximate delivery times:

West coast: approximately 3-5 business days
Mid-West: approximately 10-12 business days
East coast: approximately 14-16 business days

Notes:

Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, transit issues, or carrier issues.

5.2. Delivery Scheduling

We partner with reputable carriers to ensure your package arrives safely.

The freight carrier will contact you 24 to 48 hours prior to delivery to arrange a specific day and time (Monday - Friday).
Delivery windows are typically within a 4-hour timeframe.
Curbside delivery only

5.3 Packaging and Delivery Process

Delivery will be made in one box or more depending on the model. All boxes will be strapped upright to a pallet.
Delivery will arrive in a 53-ft semi-truck or large box truck, and a single driver will unload the pallet to your curbside or end of the driveway only.
If there are any special delivery considerations (e.g., remote location, long driveway, large or low-hanging trees, apartment complex, stairs etc.), please inform us before shipping.

5.4 Inspection Upon Delivery

Once the sauna is unloaded, please immediately inspect the box(es) for any signs of damage.
Note any minor scratches, indentations, or scuffs on the delivery receipt.
Take photos of the packaging.
You do not need to open the box(es) to inspect the sauna.
If you notice any significant damage, such as large holes (most likely caused by freight carrier forklifts), please refuse delivery.

6. Tracking Information:

After your order has been shipped, you will receive an email containing:

Tracking Number
Carrier Name
Link to Track Your Package

Assistance:

If you have questions or need assistance with tracking, please contact our Customer Service.

7. Delivery Issues

7.1 Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@saunawellbeing.com or 602-837-2632.

7.2 Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Additional shipping charges will apply for change in delivery address or redelivery.

7.3 Damaged Packages

Reporting Damage: Once the sauna is unloaded, please immediately inspect the box(es) for any signs of damage. Follow instructions in section 5.4 above.
Contact customer service at support@saunawellbeing.com or 602-837-2632.

8. Return and Refund Policy

Buyer may return the goods to the Seller, subject to the terms and conditions of the Return and Refund Policy. For more information: Return and Refund Policy

Returns:

Returns must be processed within 30 days of delivery.

Conditions for Returns:

Unused and Undamaged: The item must be in new, unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

Refunds:

Refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.

9. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@saunawellbeing.com
Customer Service Phone: 602-837-2632

Our customer service is available Monday - Friday 9 a.m. - 5 p.m. (MST)

10. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Sauna WellBeing!

We appreciate your business and are committed to providing you with exceptional service.