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Return and Refund Policy

Return and Refund Policy

Effective Date:  July 1, 2025

 

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Sauna WellBeing website located at Sauna WellBeing  ("Website").

 

 

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

 

 

3. Return Eligibility

Buyer may cancel and return the goods to the Seller, subject to the terms and conditions of this policy.  The buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy.

  • Orders must be cancelled within 24 hours of purchase

  • Returns must be processed within 30 days of delivery

3.1 Conditions for Return

  • Unused and Undamaged: The item must be in new, unused, undamaged, and in the same condition that you received it.

  • Original Packaging: The item must be in the original packaging, with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 

 

4. Return and Refund Process

All refunds will be provided within 5 business days once the product has been returned to the warehouse and inspected for damage.

Seller reserves the right to refuse to refund any deposit or payment, or cancel any payment due, and any owing until:

  • Goods are received

  • Goods are inspected

  • Goods are confirmed to be undamaged and in acceptable condition, at Seller’s discretion.

Seller may refuse to refund all or any portion of any payment or cancel payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Email us at  support@saunawellbeing.com  or call 602-837-2632 

      1. Orders must be cancelled within 24 hours of purchase

      2. Returns must be processed within 30 days of delivery

      3. Provide your order number and a detailed reason for the return

  2. Return Authorization:

    • After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label.


4.2 Preparing and Shipping Your Return

Once a return has been initiated detailed return instructions and freight information will be provided..

 

 

5. Shipping, Handling and Restocking Fees

A return merchandise authorization (RMA) number must be requested from the Seller. Buyer’s failure to obtain the RMA number shall result in Seller not accepting any returned shipment and Buyer paying all costs and fees. 

All cancelled orders and/or returned goods shall be subject to the following: 

  • Storage fees and costs associated with routing the goods.

  • Handling and restocking fee of 20% of the total purchase for each product. 

  • All shipping costs to and from the Seller.

  • All such costs and fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. 

Additional shipping charges may apply:

  • Change of address charge

  • Redelivery charge

  • Storage charge

Customers are responsible for return shipping costs unless the item is defective, damaged, or not as described.

If the return is due to a defective product, damage during shipping, or an error on our part, Sauna WellBeing will cover the return shipping costs.

 

 

6. Specific Return and Refund Conditions

6.1 Inspection Upon Delivery

  • Once the sauna is unloaded, please immediately inspect the box(es) for any signs of damage.

  • Note any minor scratches, indentations, or scuffs on the delivery receipt.

  • Take photos of the packaging.

  • You do not need to open the box(es) to inspect the sauna.

  • If you notice any significant damage, such as large holes (most likely caused by freight carrier forklifts), please refuse delivery.

6.2 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product.

6.3 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.4 Order Cancellation

  • Orders must be cancelled within 24 hours of purchase 

 

 

7. Exceptions to the Return Policy

Custom products made to your specification are non-returnable and non-refundable.

 

 

8. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

By making a purchase on our Website, you agree to this Return and Refund Policy.